執行台

電話交易／聊天交易

HFM執行桌對於所有真實HFM帳戶持有者可用。在必需時，客戶可以與執行交易桌關閉和管理訂單。請注意，諮詢僅限於下停止／限制到關閉或管理開放位置。執行桌不能取市場訂單或開放新位置的訂單。

營業時間

00:00 to 23:59 Server Time Monday to Friday

HFM 執行交易桌

Call +44-2030978575 to speak with an HFM Execution Manager.

我應當在何時致電交易桌？

All HFM clients are encouraged to call the Trading desk under the following situations:

• 不能立即接入網際網路
• 交易者不能收到線上下的訂單的確認
• 網際網路故障或不能連接到HFM伺服器

電話交易規範

為了確保及時正確地下訂單，我們鼓勵聯繫執行桌的所有客戶遵循執行桌電話交易規範。請閱讀以下範例，以確保您理解適當的規範。

Example: Trading Desk Etiquette to close or manage a trade via the Phone:

When calling the Trading desk, the trader should immediately specify their HFM account number relating to the trade they want to manage or close.

Execution Desk: 'Can I have your phone password, please?'

Trader: 'My phone password is 12345.'

Execution Desk: 'Can you please confirm the mailing address and email relating to this account?'

Trader: 'My address is 1234 Forex Street and my email is [email protected]'

Execution Desk: 'Can I have the name on this account please? '

（交易桌代理會問這些問題，以驗證致電者確實是帳戶持有者。）

Trader: 'I would like to close my long at market, 4 standard lots of EUR/USD.'

Execution Desk: 'Your close was executed at 1.3250'

Note: Our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order. HFM will not be liable for the price change between the time the Trader requests an execution and the time the request is actually executed.

交易執行調查

If you believe that a trade was executed incorrectly, please contact the Trading Desk via telephone or email.

Trading Desk:

+44-2030978575
[email protected]

Important: Make sure that you have on hand all information pertaining to the trade
including: trade ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in
a timely manner.

伺服器時間:
冬令節約時間：GMT+2
日光節約時間：GMT+3 (DST)