HFM 체결 데스크는 모든 라이브 HFM 계좌 보유자만 이용할 수 있습니다. 고객은 필요할 경우 체결 거래 데스크를 이용하여 전화를 통해 주문을 청산하고 관리할 수 있습니다. 문의는 오픈 포지션을 청산하거나 관리하기 위한 스톱/제한 주문에 한해서만 받습니다. 체결 데스크는 시장 주문이나 새로운 포지션을 오픈하기 위한 주문을 할 수 없습니다.
00:00 to 23:59 Server Time Monday to Friday
Call +44-2030978575 to speak with an HFM Execution Manager.
All HFM clients are encouraged to call the Trading desk under the following situations:
주문을 적시에 정확하게 내기 위해 체결 데스크에 전화하시는 모든 고객에게 체결 데스크 전화 거래 에티켓을 따라 주실 것을 부탁드립니다. 올바른 에티켓에 대한 이해를 위해 예를 들어
Example: Trading Desk Etiquette to close or manage a trade via the Phone:
When calling the Trading desk, the trader should immediately specify their HFM account number relating to the trade they want to manage or close.
Execution Desk: 'Can I have your phone password, please?'
Trader: 'My phone password is 12345.'
Execution Desk: 'Can you please confirm the mailing address and email relating to this account?'
Trader: 'My address is 1234 Forex Street and my email is [email protected]'
Execution Desk: 'Can I have the name on this account please? '
(체결 데스크 담당자가 이 질문을 하는 것은 전화한 사람이 정말로 계좌 보유자 본인인지 확인하기 위해서입니다.)
거래자: “시장에서 4개의 표준 EUR/USD 랏 매수를 청산하고 싶습니다.”
Execution Desk: 'Your close was executed at 1.3250'
Note: Our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order. HFM will not be liable for the price change between the time the Trader requests an execution and the time the request is actually executed.
If you believe that a trade was executed incorrectly, please contact the Trading Desk via telephone or email.
Trading Desk:
+44-2030978575
[email protected]
Important: Make sure that you have on hand all information pertaining to the trade
including: trade ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in
a timely manner.
서버시간:
겨울: GMT+2
여름: GMT+3(DST)