Execution Desk

Phone Trading/Chat Trading

The HFM Execution desk is available to all live HFM account holders. Clients can close and manage orders over the phone with the Execution trading desk when necessary. Please note that inquiries are limited to placing stops/limits to close or manage open positions only. The Execution desk is unable to take market orders or pending orders to open new positions.

Hours Of Operation

00:00 to 23:59 Server Time Monday to Friday

HFM Execution Trading Desk

Call +44-2030978575 to speak with an HFM Execution Manager.

When Should I Call The Trading Desk?

All HFM clients are encouraged to call the Trading desk under the following situations:

• No immediate access to the Internet
• Trader fails to receive a confirmation on an order placed online
• Internet failure or failure to connect to the HFM server

Phone Trading Etiquette

To ensure that orders are placed in a timely and correct manner, we encourage all clients who contact the Execution desk to follow our Execution Desk phone trading etiquette. Please read the following example to ensure that you understand proper etiquette.

Example: Trading Desk Etiquette to close or manage a trade via the Phone:

When calling the Trading desk, the trader should immediately specify their HFM account number relating to the trade they want to manage or close.

Execution Desk: 'Can I have your phone password, please?'

Trader: 'My phone password is 12345.'

Execution Desk: 'Can you please confirm the mailing address and email relating to this account?'

Trader: 'My address is 1234 Forex Street and my email is [email protected]'

Execution Desk: 'Can I have the name on this account please? '

(The Execution Desk Agent will ask these questions in order to verify that the caller is indeed the account holder.)

Trader: 'I would like to close my long at market, 4 standard lots of EUR/USD.'

Execution Desk: 'Your close was executed at 1.3250'

Note: Our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order. HFM will not be liable for the price change between the time the Trader requests an execution and the time the request is actually executed.

Trade Execution Investigation

If you believe that a trade was executed incorrectly, please contact the Trading Desk via telephone or email.

Trading Desk:

+44-2030978575
[email protected]

Important: Make sure that you have on hand all information pertaining to the trade
including: trade ticket number, time of the trade, and nature of the problem.
The trade will be audited, and, when necessary, an adjustment will be made in
a timely manner.

Server Times:
Winter: GMT+2
Summer: GMT+3 (DST)